Final updated: March 1st, 2023 at 15:07 UTC+01:00
Samsung has launched a new provider in Canada to make it possible for shoppers to request live assistance remotely and get units identified in excess of the cellphone by means of video clip calling. Visual Support, as it’s identified as, permits clients to entry “a contactless diagnostic tool” via a Samsung specialist agent without having acquiring bogged down with complex aspects themselves.
Buyers in Canada who want to get assistance through the new assistance can pay a visit to the formal Samsung livechat website, textual content WE Care (932 273), or phone 1 800 SAMSUNG (1 800 726 7864). They will then obtain a URL via SMS from a Samsung complex item skilled, and once the url is accessed, prospects only have to stick to a number of techniques to entire the Visual Guidance authorization process.
When the stay feed concerning the customer and Samsung complex product expert is founded, the supporting agent can review Samsung products via the customer’s camera feed and assess the scenario visually, ask for a lot more data, and guideline shoppers.
Throughout the system, brokers complete an in-depth investigation, or as in-depth as the medium enables, so they can then identify remotely regardless of whether or not a purchaser may well demand in-home fix providers, consequently conserving them time and exertion. Samsung says Visual Assistance is offered in English and French and supports American Signal Language and Langue des Signes Québécoise.
